Refund Policy

Please read this policy before you order.

All sales are final

Once your order is placed, we do not offer refunds, returns or exchanges, unless your product arrives broken, as described below.

Broken products

If your product arrives broken, email Hunterzone_Off@outlook.com within 48 hours of delivery with your order number and visual proof: clear photos or a video showing both the broken packaging and the broken product. We can't approve a claim without this proof. If your claim is approved, we will send a replacement or issue a refund, and you won't pay for return shipping. We use the timestamp from the tracking link and the carrier's delivery confirmation when reviewing claims.

Wrong items

If we sent you the wrong item, email us within 48 hours of delivery with your order number and a photo of what you received, and we will send you the correct item at no cost.

Late deliveries

A late delivery is not a reason for a refund. See our Shipping Policy for what we offer if your order takes longer than expected.

1 Year Warranty (optional add-on)

If you added the 1 Year Warranty to your order and your projector or controllers stop working during normal use within one year of delivery, we will repair or replace them. The warranty does not cover accidental damage, misuse or normal wear. To make a claim, email us with your order number and a short video or photo of the problem.

Shipping Protection (optional add-on)

If you added Shipping Protection to your order and your package is lost in transit or arrives damaged, email us within 60 days of your order date with your order number and we will send a replacement or issue a refund.

Customers in the EU and UK

If you live in the European Union or the United Kingdom, the law gives you the right to cancel your order within 14 days of delivery without giving a reason. To cancel, email us within those 14 days with your order number. You must send the item back within 14 days of telling us, in its original packaging, and you pay the cost of return shipping. We will refund you within 14 days of receiving the item back.

Your rights

Nothing in this policy limits any rights you have under the consumer laws that apply to you.

Refund timing

Approved refunds go back to your original payment method. There is often some processing time between financial institutions (2–3 days is normal). If you still haven't received your refund after that, email us and we'll look into it.

Contact

Email us at Hunterzone_Off@outlook.com.